Legal

Privacy Policy

Introduction

This document sets out the privacy policy of Find Your Difference Pty Ltd ABN 27 622 504 705, trading as PartWise (referred to in this privacy policy as 'we', 'us', 'our' or 'PartWise').

We take our privacy obligations seriously and we have created this privacy policy to explain how we collect, store, maintain, use and disclose personal information, including sensitive information and information processed through AI-assisted features. In this privacy policy, personal information has the meaning given in the Privacy Act 1988 (Cth).

We are committed to preventing serious invasions of privacy and ensuring the protection of your personal information, so you can contact us using the details below if you have any questions or concerns.

By creating an account, clicking an acceptance checkbox, using PartWise, providing personal information to us or submitting information for processing, you acknowledge and consent to our storage, maintenance, use and disclosure of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website. If a change materially affects how we handle your personal information, we will take reasonable steps to notify you by email or through PartWise at least 30 days before the change takes effect, unless a shorter period is required for legal, security or operational reasons.

Types of personal information we collect

The personal information we collect may include account and service information, encrypted vault content, import and AI processing information, and technical information as described below. We collect vault content as personal information for legal purposes even where it is stored in encrypted form and we cannot read it in the ordinary course.

Account and service information may include your name, email address, login credentials, authentication information, billing, subscription, payment and transaction information, support communications, survey responses, feedback and other information you provide through our website, PartWise or support channels.

Vault, import and AI processing information may include information about your separation-related circumstances, financial circumstances, parenting arrangements, communications, timelines, documents, notes, reflections, uploaded files, extracted text, imported message records, email content, AI prompts, AI outputs, structured findings, classifications, summaries and exported materials.

Third party information may include personal information about former or current partners, children, family members, lawyers, mediators and other professionals contained in materials you upload, import or generate.

Technical and usage information may include device identity and type, IP address, browser information, page view statistics, product usage data, advertising attribution data, cookie identifiers and standard web log information.

Sensitive information

PartWise may collect sensitive information that you choose to provide, which may include health information, family violence or safety-related information, financial information, information about children and other information relevant to separation preparation. By choosing to upload, import or submit sensitive information to PartWise, and by confirming any in-product sensitive information consent we present to you, you give express consent for us to collect, use and disclose that sensitive information for the purposes described in this privacy policy and our Terms.

Personal information of children and third parties

PartWise is not directed at children under 18. However, users preparing for separation may upload, import or generate information about children and other third parties. This may include information collected from documents, message exports, email accounts, financial records or information entered by a user.

We collect and process third party personal information for the limited purpose of providing PartWise to the user who supplies or authorises the information, including organising, encrypting, storing, analysing and exporting separation preparation materials. We do not use third party personal information for advertising or unrelated profiling.

You are responsible for ensuring that you have lawful authority to upload, import, process, store, analyse, export and disclose personal information about another person. If you provide personal information about another person, you must take reasonable steps to ensure that doing so is lawful, fair and limited to legitimate separation preparation purposes.

Collection notice

When we collect personal information, including information about third parties, the circumstances of collection may include a user's account registration, payment, support request, document upload, message or email import, AI analysis request, vault backup, export or use of cookies and analytics. The purposes of collection are described in this policy.

If requested information is not provided, we may be unable to create an account, provide relevant features, process payments, provide support, analyse imported materials, maintain security, comply with law or otherwise provide PartWise.

We usually disclose personal information to the categories of recipients described in this policy, including service providers used for authentication, payments, hosting, encrypted backups, AI processing, analytics, email delivery, advertising attribution, support, legal compliance and professional advice. We are likely to disclose some personal information to overseas recipients as described below.

Anonymity and pseudonymity

Where lawful and practicable, you may deal with us anonymously or using a pseudonym, including when making general enquiries. However, we may need identifying information to create and secure an account, process payments, provide support, comply with law, respond to access or correction requests, investigate misuse or provide particular PartWise features.

How we collect personal information

We may collect personal information either directly from you, automatically through your use of PartWise, or from third party services you choose to connect, including where you:

• create an account or authenticate through our login provider;
• subscribe, make a payment or manage billing;
• upload documents, create notes, enter financial information, complete guided reflections or generate timelines;
• import communications or message exports, connect an email account or submit content for AI-assisted analysis;
• contact us through our website, support channels or email, or interact with our website, services, advertising or product analytics; and
• otherwise provide information to us.

We may also collect personal information when you use or access our website or PartWise through cookies, analytics tools and similar technologies. These tools help us provide authentication, remember service settings, measure product usage, understand advertising attribution and improve the service. You can disable some cookies in your browser, although essential authentication or security features may not work without them.

Use of your personal information

We collect and use personal information to provide, operate, maintain, secure and improve PartWise, including to:

• create and administer accounts, authenticate users and manage subscriptions;
• process payments, issue invoices and manage refunds or disputes;
• provide AI-assisted analysis, classification, extraction, summarisation and evidence organisation when you initiate those features;
• encrypt, store, back up, retrieve, display and export your vault data in accordance with the product design;
• comply with legal obligations, respond to lawful requests, resolve disputes and enforce our agreements;
• send marketing and promotional messages where you have consented or where otherwise permitted by law. We do not use sensitive information or vault content for marketing, and you can opt out of receiving marketing materials by using the opt-out facility provided;
• send service communications, administrative messages, reminders, notices, updates and security alerts; and
• detect, prevent and respond to misuse, fraud, security incidents, unlawful conduct or harm to any person.

We may disclose personal information to service providers and contractors for the purpose of providing, securing and improving PartWise, including Clerk for authentication, Stripe for payments, Supabase for database and encrypted cloud backup storage, Vercel for hosting, Anthropic for AI-assisted analysis, PostHog EU Cloud for product analytics, Resend for email delivery, Sentry for error monitoring, BetterStack for uptime monitoring and incident management, Google and Meta for advertising attribution, and professional advisers, regulators, courts or law enforcement bodies where required or authorised by law.

Encrypted vault data and AI processing

PartWise uses a client-side encrypted vault architecture for vault data. Vault data is designed to be encrypted on your device before cloud backup, and the decryption key is controlled by you. We do not hold your vault password or recovery phrase and cannot recover encrypted vault data if those credentials are lost.

This zero-knowledge style architecture applies to stored vault data. It does not mean that all information you provide is invisible to us or our service providers in every context.

When you initiate AI-assisted features, relevant content may be transmitted through our systems or service infrastructure to Anthropic's Claude API for transient processing. Where supported by our AI provider contract and settings, we use AI processing settings and providers that do not use your content to train foundation models and do not retain your content after processing, except to the extent necessary for security, abuse monitoring or legal compliance.

Use of AI

PartWise uses AI to assist with record extraction, classification, organisation and summarisation at your direction. PartWise does not use automated systems to make decisions about your legal rights, family law outcomes, pricing, subscription status or access to the service in a way that is intended to significantly affect your rights or interests without human involvement.

Overseas disclosure

Some service providers process or store information outside Australia, including in the United States, Singapore, the European Union and locations used by global cloud infrastructure. This may include the United States for providers such as Anthropic, Clerk, Stripe, Supabase, Vercel, Resend and Sentry, and European Union regions for providers such as PostHog EU Cloud and BetterStack where those services are configured or hosted in those regions. Before disclosing personal information overseas, we generally rely on taking reasonable steps in the circumstances to ensure overseas recipients do not breach the Australian Privacy Principles in relation to that information, including contractual, technical and organisational safeguards where appropriate.

Encrypted vault backups may be stored overseas in encrypted form. AI processing may involve transient disclosure of relevant content to Anthropic in the United States or other locations used by that provider.

Security

We take reasonable steps to ensure your personal information is secure and protected from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include client-side encryption for vault data, encryption in transit, access controls, authentication controls, auto-lock functionality, monitoring, logging and administrative safeguards. However, no technology or service can be guaranteed to be secure.

If we become aware of an eligible data breach under the Privacy Act 1988 (Cth), we will assess and respond to the breach in accordance with the Notifiable Data Breaches scheme, including by notifying affected individuals and the Office of the Australian Information Commissioner where required.

Data retention and deletion

We retain active account information for as long as your account or subscription is active and for as long as reasonably required for billing, compliance, dispute resolution, fraud prevention and legitimate business records. Unless you delete your vault earlier, encrypted vault backups may be retained in read-only mode for up to 30 days after expiry, cancellation or failed payment to allow you to export your information or resubscribe.

Cookies and analytics

We use essential cookies and similar technologies for authentication, security and service functionality. We also use PostHog EU Cloud product analytics to understand product usage and improve PartWise. Product analytics do not include vault content. We may use Google and Meta advertising conversion tools to understand whether advertising is effective, but we do not place advertising or attribution tracking on encrypted vault pages or use vault content for advertising.

Google and connected services

If you choose to connect Gmail or another third party service, PartWise will request the access needed for the feature you initiate, such as read-only access for an email scan. Where Google API data is used, our use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements.

Google API Services User Data Policy - Limited Use Disclosure

• We only use access to read your Gmail messages to provide and improve user-facing features that are prominent in the requesting application namely, the text message and email records preparation features that allow you to organise correspondence with a specified contact for separation purposes.
• We only transfer this data to others if doing so is necessary to provide or improve those user-facing features, to comply with applicable law, or as part of a merger, acquisition, or sale of assets with the user's explicit consent.
• We do not use this data for serving advertisements, including retargeting, personalised, or interest-based advertising.
• We do not allow humans to read this data unless we have obtained your affirmative agreement to view specific messages, it is necessary for security purposes (such as investigating abuse), to comply with applicable law, or for internal operations where the data has been aggregated and anonymised.

Links

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

Requesting access or correcting your personal information

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within 30 days where reasonably practicable.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected within 30 days where reasonably practicable.

Complaints

If you wish to complain about how we handle your personal information or believe your privacy has been seriously invaded, please contact us using the details provided below with your name and contact details. We will investigate your complaint promptly and respond within 30 days where reasonably practicable. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Contact us

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Email: privacy@partwise.com.au

Our privacy policy was last updated on 21 April 2026.